Return & Refund Policy
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Textbooks, packages, & access codes These items may be returned within 14 days from the first day of each term. Shrink-wrapped texts and packages are non-refundable for full value once the shrink wrap is broken or removed. Access codes cannot be returned once any seals have been broken, scratched off, or shrink-wrap removed. Digital access codes are non-refundable once they have been redeemed. Any new books returned out of their original packaging or no longer in 'new' condition will be refunded at a used book value (subject to manager approval). |
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Merchandise and gifts These items may be refunded within 10 days or exchanged within 30 days of the original purchase date. All items must be in original/unopened packaging with the tags still attached. |
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Computer & Software These items must be unopened and returned within 10 days of the original purchase date for a refund. All opened computers and software are non-returnable. |
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eBooks These items must be returned within 10 days from the original purchase date. Cengage Unlimited and Courseware are NON-REFUNDABLE once the access code has been redeemed. |
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Shipping Any shipping charges are non-refundable. |
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